Privacy Policy

Last updated: September 12, 2026

Al Malaki Fresh operates the website almalakifresh.com and provides grocery delivery services across the State of Qatar. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or place an order with us, in accordance with Qatar’s Personal Data Privacy Protection Law No. 13 of 2016.

Company Information / Data Controller

Aswaq Al Malaki Trading (trading as Al Malaki Fresh) is the Data Controller responsible for your personal information under this Privacy Policy.
Commercial Registration No: 199486/1
Establishment No: 17-3101-11
Address: Building No. 294,
Street No. 244, Doha, Qatar
Email: info@almalakifresh.com
Phone: +974 7222 2161 (Ben Omrane) / +974 7222 2567 (Al Wakrah)

1. Information We Collect

We may collect the following types of information when you use our Site:

Account & Order Information: name, phone number, email address, delivery address, and order history.
Payment Information: billing details processed through our secure payment gateway. We do not store full card numbers on our servers.
Technical Information: IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.
Communications: messages you send us via email, phone, or contact forms.

2. How We Use Your Information

To process and deliver your orders
To communicate with you about your orders, promotions, or customer service inquiries
To improve our Site, products, and services
To send marketing communications, where you have consented to receive them
To comply with legal and regulatory obligations in Qatar

3. Cookies

Our Site uses cookies and similar technologies to remember your cart, preferences, and to analyze site traffic. You can control cookies through your browser settings; disabling cookies may affect the functionality of the shopping cart and checkout process.

4. Sharing of Information

We do not sell your personal information. We may share information with:

Delivery personnel and logistics partners, to fulfill your order
Payment processors, to complete transactions securely
Service providers who help us operate the Site (e.g., hosting, IT support)
Government or regulatory authorities, where required by Qatari law

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, including for legal, accounting, or reporting requirements under applicable Qatari law.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Under Qatar’s Personal Data Privacy Protection Law No. 13 of 2016, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your data / “right to be forgotten,” subject to legal retention requirements
Request a copy of your personal data in a portable format, upon payment of a prescribed fee where applicable
Object to the processing of your personal information for direct marketing purposes
Withdraw your consent to marketing communications at any time
To exercise these rights, please contact us at info@almalakifresh.com

8. Children's Privacy

Our Site is not directed at children under the age of 18, and we do not knowingly collect personal information from children without the consent of a parent or legal guardian.

9. Third-Party Links

Our Site may contain links to third-party websites or social media pages (Facebook, Instagram, TikTok, Snapchat). We are not responsible for the privacy practices of these third parties.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@almalakifresh.com
Phone: +974 7222 2161 / +974 7222 2567
Address: Building No. 294, Street No. 244, Doha, Qatar

Privacy Policy

Company Information / Data Controller

1. Information We Collect

2. How We Use Your Information

3. Cookies

4. Sharing of Information

5. Data Retention

6. Data Security

7. Your Rights

8. Children's Privacy

9. Third-Party Links

10. Changes to This Policy

11. Contact Us

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